FAQ



1. About
  • 1.1 The company

    Faeroes produces exceptional contemporary rainwear through a combination of modern design and heritage manufacturing.

    Collections are produced in limited batches available to buy at selected stockists.

  • 1.2 The name

    FAEROES
    (pl. noun) also written Faroes;
    pronounced /‘fɛərəʊz / as in ‘pharaohs’. See also: Faroe Isles or Faroese.

    A collection of 21 basalt islands in the North Atlantic. In 1932, this self-governing community gave their name to the British shipping forecast location. Known as the ‘land of maybe’ it is not uncommon to experience all four seasons in one hour.

  • 1.3 The shipping forecast

    "There are warnings of gales in all areas except Biscay and Trafalgar. Tyne, Dogger, Fisher, German Bight: Southwest 5 to 7, occasionally gale 8 in Dogger. Rain or showers. Moderate or good, occasionally poor."

    The shipping forecast has been a hallmark of British culture for over a century and is tinged with a collective and personal nostalgia.

    Broadcast four times daily on BBC Radio, this poetic litany of coastal regions is cherished by both sailors and landlubbers alike. It tells of turbulent pewter skies, featureless white fog, and driving black clouds making their way over the Atlantic; a punctual reminder of our island status and the weather systems that surround us.

    In true British form these adverse conditions are often met with stoicism and a sense of pride. Whilst other lands may be blessed with sunnier climes, these are the Isles of rain and fog whose joy can be found in the beauty of a painted watercolour sky, the patter of raindrops on foliage overhead, or the scent of damp cold earth underfoot. Indeed, there is a strange allure to this unpredictable and varied climate, a subtle yet romantic drama borne out by our enduring love affair with the weather and an island made glorious by more than just sun.

    Rain Later. Good.


2. Collections

3. Made in Britain
  • 3.1 The factory

    The mackintosh raincoat has been made in Britain since 1824. Today this heritage rainwear continues to be made by hand in a factory just outside Glasgow, Scotland.

    Watch the process here.

  • 3.2 Bonded cotton

    This waterproof cotton fabric was invented by Scottish chemist Charles Macintosh and is still produced by the original family mill in Manchester, England.

  • 3.3 Marking

    The garment patterns are first arranged over the material and carefully marked up by hand. This stage is important for minimising waste and maintaining the correct grain lines within the fabric.

  • 3.4 Cutting

    Tailors shears are then used to cut out the individual sections. This simple tool gives the greatest accuracy, allowing the pattern cutter to navigate the complex and often intricate lines of the garment.

  • 3.5 Glueing

    Edge seams must be individually treated to repel water prior to sewing. This is done using a natural rubber solution loaded onto the index finger and ‘smeared’ with just the right amount of pressure and glue.

  • 3.6 Taping

    Once constructed, exposed interior seams are covered and pressed with bonded cotton tape, creating a beautifully clean and fully-waterproof finish. Curved sections such as the arm holes and collar require particular skill and take many years to master.

  • 3.7 Finishing

    Excess glue is removed and press fasteners, underarm eyelet vents, and labels are added. Each garment is finally quality checked by the craftsmen who made it before leaving the factory floor.


4. Values
  • 4.1 Craftsmanship

    We are committed to preserving British craftsmanship, employing traditional techniques learnt and refined over generations. This heritage is our legacy and where our modernity lies.

  • 4.2 Sustainability

    The most sustainable way to live is to buy less. Our products are made to the highest standards and covered by a lifetime repair programme.

    Should a product be irreparable we will recycle it for you, reusing any available fabric and providing credit towards future products.

  • 4.3 Simplicity

    We believe that perfection is attained not when there is no longer anything to add, but when there is no longer anything to take away.

  • 4.4 Functionality

    Good design can transform peoples' lives by fulfilling a purpose. Our purpose is to design clothing to withstand the British weather.


5. Stockists
  • 5.1 Selected stockists

    To be announced.

  • 5.2 Availability

    Collections are produced in limited batches available at the stockists' discretion.

    Launch date for S|S|22 collection to be confirmed.

    Subscribe to our newsletter and follow us on Instagram to be notified of product launches and special events.

  • 5.3 Return a purchase

    Items bought at selected stockists should be returned to the store, in accordance with their returns policy.

    All items, whether bought online or in store, are covered by our lifetime repair programme.

  • 5.4 Become a stockist

    If you are interested in becoming a selected stockist please email industry [at] faeroes.co.uk


6. Contact
  • 6.1 Customer enquiries

    You are warmly welcomed to contact us with any queries by emailing info [at] faeroes.co.uk

    We are at your disposal Monday to Friday from 9. 00 am to 5. 00 pm (GMT), excluding public holidays, and will get back to you as soon as possible.

  • 6.2 Social channels

    You can explore the brand's wider inspiration via our social channels:

    Instagram
    Spotify
    Mubi

    For job related queries please take time to look at our LinkedIn profile and get in touch directly.

  • 6.3 Industry enquiries

    Stockists, journalists and public relations are invited to email industry [at] faeroes.co.uk

    Invitations for collaborations should be sent to the same address and will be responded to promptly.

  • 6.4 Subscribe to our newsletter

    Subscribe to our newsletter to receive details on product launches and special events, as well stories and matters of cultural interest.

    Emails will be sent infrequently, according to your preferences upon sign up, and can be unsubscribed from at any time.


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7. Care & Repair
  • 7.1 Lifetime repair programme

    We offer lifetime repairs for all our raincoats, whether bought online or in stores.

    Repairs due to wear and tear will incur a minor fee to cover postage and materials. Please email repairs [at] faeroes.co.uk and we will be happy to assist you.

    Should a product be irreparable we will recycle it for you, reusing any available fabric and providing credit towards future products.

  • 7.2 Waterproof

    All our rainwear is 100% waterproof with fully taped interior seams.

    We use a material called bonded cotton that contains an impermeable natural rubber membrane placed between two thin layers of cotton. Unlike Gore-Tex and other performance materials, this waterproof cotton fabric does not require retreating and will remain waterproof for life.

  • 7.3 Natural rubber

    Both the bonded cotton material and waterproof glue are made from a natural rubber solution that carries a distinctive scent.

    When unboxing your new rainwear this will be particularly apparent and is part of what makes your raincoat a genuine mackintosh. The scent will soon fade once left to hang.

    Avoid high temperatures such as radiators, fires, and hot-water pipes as this may damage the natural rubber.

  • 7.4 Storage

    To maintain the appearance of your raincoat please observe the following:

    - Air dry naturally when not in use, especially before storage.
    - Avoid direct sunlight for extended periods of time as this may bleach colours.
    - Do not store folded as this may leave visible creases. Instead store flat or hanging.

  • 7.5 Cleaning

    Cleaning should be carried out infrequently and by hand only where required:

    - Do not dry clean or machine wash.
    - Small stains should be spot removed with a little soap and water.
    - Use gentle pH neutral soap, never spirits or other harsh chemical cleaners.
    - If it is necessary to wash the whole coat, run a bath with tepid water and wash gently with soap.
    - Remove any water collected in the pockets and hang to drip dry naturally.
    - Do not iron.

  • 7.6 Warranty

    We offer a 3 year warranty on all our products. In the unlikely event of a manufacturing default please email repairs [at] faeroes.co.uk and we will work with you to assess the issue and cover any expenses where necessary.

    Repairs made outside of this warranty still benefit from our lifetime repair programme, with a minor fee to cover postage and materials.


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