We respect that your privacy is important and that you care about how your information is used and shared online. We will only collect and use information in ways that are useful to you and we will never sell or share your data with unnecessary third-parties. Furthermore, we gather and manage your data with the utmost care, taking measures to ensure its safety in line with current regulations and the law.
10.3 What data do we collect?
We will collect certain information from you when you make a purchase, attempt to make a purchase, or subscribe to a service such as our newsletter. This information is provided by you and may include your name, billing address, shipping address, payment information, email address, phone number, and personal interests.
If you contact us for customer support, voluntarily complete a customer survey or provide feedback via our website, messaging platforms or email then we will collect some information from you in order to provide a better service. This information is provided by you and may include that already outlined in Order Information along with details such as purchase history, preferences, and profession.
10.4 How do we use your data?
We will process your Data to manage any orders that you may place through the Site including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.
We will also use this information to facilitate returns, exchanges and repairs or to accommodate any other queries raised by you in relation to a purchase.
We will process your Data to help us screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimise our Site (for example; by generating analytics about how our customers browse and interact with the Site, to assess the success of our marketing and advertising campaigns, and to run advertising or retargeting campaigns in general).
We will use your Data to communicate with you and provide services such as our newsletter if you request this. We also process this Data to ensure that we do not contact you with marketing or promotional information if you have asked us not to. For more details on how to manage your marketing preferences please see Section 10.6 below.
Finally, we will process your Data to conduct internal administrative activities such as research, statistics, planning, and product development in order to enhance the products and services we provide to you and to create the best possible customer experience.
10.5 Who will process your data?
Your Data will be processed by internal staff authorised for this purpose. Your Data will also be transmitted to carefully selected third party providers who help us provide our services and fulfil our contracts with you, as described above. These may include payment processing, delivery of goods, search engine and website facilities, advertising and marketing.
Some of these providers may be based in non-EU countries and, in these cases, the transfer of your Data to these countries is performed in compliance with the guarantees provided by European Law. Please note that all providers have been assessed and chosen for their proven reliability and competence in the processing of your Data.
In certain circumstances we may be legally required to share your Data to comply with applicable laws and regulations, to respond to request for information we receive from judicial and administrative authorities, or to otherwise protect our rights where necessary.
10.6 Managing your marketing preferences
We will always obtain your specific consent and marketing preferences before using Data to send you marketing materials by email, text or post. If you wish to change or subsequently opt out of these communications you may do so at any time by clicking the ‘manage preferences’ or ‘unsubscribe’ link at the bottom of our emails. Alternatively, you can contact us directly and we will update your preferences for you.
We use your Data to provide you with targeted advertisements on other platforms that we believe may be of interest to you, in line with industry standards and regulations. To do this we use advertising cookies to understand your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
Finally, you can opt out of targeted advertising from a number of sites (including Google, Facebook and Amazon) by visiting the Digital Advertising Alliance’s opt-out portal here.
The Digital Advertising Alliance is an independent not-for-profit organisation which establishes and enforces responsible privacy practices for relevant digital advertising.
10.7 Your rights
We believe you should be able to access and control your personal information no matter where you live. If you are a resident of California or the European Economic Area (“EEA”), you have the right to access Data we hold about you and to ask that your Data be corrected, updated, transferred or deleted. If you would like to exercise this right, regardless of where you live, please contact us through the contact information below.
10.8 Data retention and storage
We will only keep your Data for as long as we need to, and / or for as long as we have your permission to keep it.
Your Data will be deleted in a safe and secure manner if we no longer need it.
Please note that some or all of your Data may be transferred outside of your state, province, or country for storage and further processing, including to Canada and the United States. For more information on how these data transfers comply with European Law and the General Data Protection Regulation (“GDPR”), see Shopify’s GDPR Whitepaper here.
We take security very seriously and protect your Data with specific technical and organisational measures aimed at preventing unauthorised access, accidental loss and/or destruction of your Data.
We use industry standard TLS certificates to provide encryption of Data in transit, for example, access to our website is covered by HTTPS through Shopify, our online store provider.
Your Data is also securely backed up with the ability to restore this information in the event of a security breach.
We have internal policies setting out our data security approach and training for employees handling your Data.
Finally, we undertake to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee the continuous improvement in the safety of our Data processing.
Please note however, that no method of transmission over the internet or electronic storage can be 100% secure and we cannot accept responsibility for any unauthorised access, loss, or corruption of Data beyond our control.
10.10 Do not track
Under the California Online Privacy Protection Act (“CalOPPA”), privacy policies are required to include a Do not track (“DNT”) clause outlining how the Site responds to users' DNT requests.
There is currently no commonly accepted response to DNTs and sites are not required to respond to requests but must disclose whether they do or do not.
We are currently unable to alter our Site’s data collection and use practices when we receive a DNT request since there is no option for this setting within Shopify. We apologies for this and would be happy to discuss further.
The Site is not intended for individuals under the age of majority. We do not intentionally collect Data from children. If you are the parent or guardian and believe your child has provided us with their Data, please contact us at the address below to request deletion.
If you are under 18, you may use the Site only with the involvement of a parent or guardian.
10.13 How to contact us
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please send an e-mail to privacy [at] faeroes.co.uk or by post using the details provided below:
18 Vicarage Hill,
Farnham, GU9 8HJ,
If you are not satisfied with our response to your request, you have the right to contact your local data protection or privacy authority at any time. You can find a list of local data protection authorities in the EEA countries here.
11.1 What is a cookie?
Cookies are small data files that are saved on your device when you visit a website like faeroes.co.uk (the “Site”).
Cookies allow this Site to function efficiently and improve its services by personalising your navigation experience and remembering your preferences next time you visit. They also provide information for statistical and advertising purposes that allow us to provide a better service.
11.2 Which cookies do we use?
Some cookies are essential for the Site to work and they have been deemed ‘strictly necessary’ by EU Cookie Law. These cookies help with navigation through the site and allow you to view content on your device.
These cookies enable the website to provide enhanced functionality (such as video play back) and personalisation (such as remembering items left in your shopping cart next time you visit). They may be set by us or by third party providers whose services we have added to the Site. Functional cookies are not essential to the functioning of a website, but rather improve navigation quality and experience. If you do not allow these cookies then some features may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Site. They help us to know which pages are the most and least popular and see the navigational methods of our website’s users. All information these cookies collect is aggregated and therefore anonymous. You do not have to allow these cookies to use the Site but they do enable us to continually improve our website, making it a better and more useful experience for you.
Advertising cookies are used on the Site to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with trusted third-parties, such as advertising partners. Although these cookies can track your devices' visits to websites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you.
Social and Content
These cookies are placed by many social media plugins (for example social media ‘share’ or ‘like’ buttons), and other tools meant to provide or improve the content on a website. We integrate these modules into our platform to improve your experience of browsing and interacting with the Site.
You can alter how your information is used and recorded by these third parties (such as Facebook, Instagram, and Google) by amending the privacy settings on their respective websites. Alternatively you can automatically opt out of behavioural advertising and retargeting on a number of sites by visiting the Digital Advertising Alliance’s opt-out portal here.
All cookies mentioned above are used in accordance with current English and EU Cookie Law.
11.3 Managing cookie preferences
Most browsers accept cookies by default, although you can control, remove, or disable cookies through your devices’ browser settings. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of the Site may no longer be fully accessible.
You can also withdraw your consent and / or delete cookies previously saved on your device from this Site (or any other website) through your browser settings.
For more information on how to withdraw consent or manage cookies through your browser settings please visit here.
11.4 Acceptance procedures
We recognise that continuing to use the Site without specifically choosing to manage your cookie preferences, as outlined above in Section 11.3, is equivalent to granting consent to the use of all cookies.
11.5 Access to data and customer services
12.1 Registered company information
Registered company: Cult Wax Ltd (trading as Faeroes)
Registered in: England & Wales
Registered address: Malmsmead, 18 Vicarage Hill, Farnham, Surrey, GU9 8HJ
Registered company number: 11567354
12.2 Acceptance of terms
By visiting faeroes.co.uk (the “Site”) and / or purchasing something from us, you agree to be bound by the following terms.
These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
If you do not agree to all the Terms of this agreement, then you may not access the website or use any services.
12.3 Amendment of terms
We reserve the right to amend or simply update all or part of these Terms and will provide a temporary notice of such changes on the homepage.
Continued use of or access to the Site constitutes acceptance of these amendments and any orders placed hereafter shall be bound by the new Terms.
12.4 Terms of sale
The ‘Terms of sale’ govern the offer and sale of products on the Site. Below you will find hyperlinks to the specific pages outlining our pre-order, warranty, shipping and returns policies that will help you to make purchases and understand your agreement with Faeroes before doing so.
For terms relating to online product availability, prices, cancellation and payment methods please see our Pre-order page. Prices on the Site are subject to change without notice and we reserve the right at any time to discontinue the service at our discretion. We also reserve the right to refuse any order and in such cases will notify you as soon as reasonably practicable, providing you with the reason(s) for such refusal, and a refund of payment in full.
For terms relating to product warranty and our lifetime repair programme please see our Care & Repair page.
For terms relating to shipping, returns and refunds please see our Shipping & Returns page. In the event that a returned item does not meet the criteria of the returns policy outlined in this page, Faeroes has the right to refuse a full refund. In this case, a partial discount may be offered instead based on the diminished value of the returned products as a result of your failure to observe the conditions set out in our returns policy. Alternatively, the customer may decide to collect the item back again at their own expense in the state in which it was returned to us. If you refuse to accept either of these options then we reserve the right to retain the product and the amount corresponding to the purchase price of the product.
The terms outlined in these sections should be considered the ‘Terms of sale’ and are applicable for pre-order items bought directly at faeroes.co.uk.
Items bought at selected stockists, as outlined in our Stockists page, are subject to the terms and conditions of the stockists in question. Please make sure to consult these terms separately before making your purchase.
Furthermore, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site. We reserve the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction of the Site, in any way or form, in whole or in part. Any act of reproduction must be authorised each time by Faeroes or, if necessary, by the authors of the individual works contained on the Site.
We acknowledge that authors of single works published on the Site have the right to claim the ownership of their works and to oppose any deformation, mutilation or other modification of the works themselves. You undertake to respect the copyright of the artists whose work is published on the Site or who have collaborated with Faeroes to create new expressive and artistic forms destined to be published. Furthermore you are not, in any case, authorised to use, in any way, shape or form, the contents of the website and every single work protected by copyright and any other intellectual property right.
You must accept full responsibility when accessing and using the Site, including the display of web pages, downloading of product information for personal use, and making purchases on the Site. We will use our best efforts to ensure that any images and information presented on the Site are as accurate as possible, but we cannot accept responsibility for the true representation of products viewed on your computer as image colours may vary on different monitors and screens.
Furthermore, we cannot accept responsibility for third-party websites that may be accessed via hyperlinks through our Site. Whilst we may provide links to other websites to facilitate the experience of our users, we cannot guarantee the content or services of third-party sites. Should you decide to access these external websites, please make sure to check their own terms and policies for information on how these third parties may process your personal data.
Finally, we cannot guarantee that the Site will operate continuously, without interruption and in the absence of errors and malfunctions arising from internet connection issues. In the event of any issues when using the Site, please contact our customer service by emailing info [at] faeroes.co.uk and we will be happy to assist in whatever way we can.
We cannot accept any liability for a delay in shipment based on the estimated production of pre-ordered goods.
Subject to our Terms of sale, and to the fullest extent permitted by law, any liability of Faeroes as a result of breaching our obligations or other duty is limited to a refund or replacement of the relevant product. In no circumstances will our liability exceed the invoice value of the ordered goods.
12.7 Governing law
These Terms are governed by English Law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms are found to be illegal, invalid or unenforceable by an English court or competent authority, the remaining parts will remain in full force and effect.
If you break these Terms and Faeroes takes no action, this does not mean that Faeroes has waived its rights against you. You will still have to comply with these Terms. Any waiver must be agreed by Faeroes in writing.