5.1 How it works
Pre-ordering is the reservation of an item that has not been produced yet but will be soon. It helps minimise the environmental impact of unwanted stock as only the required sizes and colours are made.
Each collection will contain a limited number of units, some of which will be available to pre-order online at faeroes.co.uk. These will be offered on a first come first serve basis for a 1 week period.
Once pre-orders have closed and production is complete, the remainder of the collection will be available to buy at selected stockists. These products are the same as pre-ordered items but will have the added mark up costs associated with high street retail.
5.2 When is the next launch?
The next launch date is yet to be confirmed.
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5.3 Pricing online
Pre-order items will be offered at a reduced price to reflect the additional wait times and minimal costs of online selling. This will be around 50% of the RRP in stores.
Our prices include VAT and all other associated taxes in the UK, Europe, United States and Japan. For further information on import duties and taxes outside of these areas, please see our shipping and returns policy.
5.4 How to place a pre-order
Pre-orders can be placed directly on faeroes.co.uk by selecting your product and size and confirming the purchase at checkout by entering your bank details.
The product page will be available to view before the launch so you can make a decision on the appropriate size and colour way. You will need to refresh the page once the pre-order launch goes live.
Pre-orders will be debited from your account at this point to pay for production but you may cancel your order for a full refund at any point.
You will receive a confirmation email with your product details once your order has been successfully placed. We will also contact you in due course with updates on production schedules and estimated delivery times.
5.5 Missed out? Join the waiting list
Customers who are unsuccessful in securing a pre-order are encouraged to join a waiting list for possible returned items in their size. This could either come from people cancelling their pre-order before it arrives or returning one that is still in perfect condition. We will never send out marked or faulty items and customers will benefit from our full returns policy.
An option to join the waiting list will be available on the product page once pre-orders close. You can also find a link for the waiting lists at the bottom of our newsletters.
5.6 Why don't we just make more?
There are a number of reasons why we limit our production run for each collection:
Overproduction in the fashion industry is a major issue. Every second, the equivalent of one garbage truck of textiles is sent to landfill or incinerated globally. We therefore limit production and ask people to pre-order their correct size to minimise unnecessary waste.
Our products are made in Britain using traditional labour-intensive methods. This results in a limited number of garments produced to the very highest standards.
Our fabric is made bespoke for each collection. This process starts many months before pre-ordering and production begins and we cannot increase the quantities at a later stage.
5.7 Can I cancel or modify my pre-order?
Pre-ordered items are made to order and we do not carry stock. If you wish to cancel your order or modify the size then please email info [at] faeroes.co.uk as soon as possible.
Once your order goes into production the size can no longer be changed and you will be issued with a full refund instead. Please make sure to consult our size guide carefully before placing your order. The size guide for each product can be found under the ‘Size and Fit’ tab on the product page.
Cancelled orders will be offered to members on the waiting list.
5.8 Can I return my pre-order?
Customers can cancel or return pre-ordered items at any point up to 28 days of accepting delivery and receive a full refund. Please see our returns policy for more details.
Items bought through our selected stockists should be returned to the store, in accordance with their own returns policy.
All items, whether bought in store or online, benefit from our lifetime repair programme. If you are unsatisfied with your item in any way then please get in touch by emailing info [at] faeroes.co.uk so we can arrange a solution for you.
5.9 Can I exchange my pre-order?
You can let us know if you would like to exchange your pre-ordered item for a different size although this may not be possible if production has finished, in which case a full refund we will be provided instead.
5.10 When will my pre-order be shipped?
An estimated delivery date is indicated on the product page for each pre-order item, usually between 4-5 weeks.
Shipping estimates cannot be guaranteed and should be taken as an indication only. We will update you with more accurate shipping times once production has started.
Please see our shipping policy for more information, including details on how to track your shipment and any import duties and taxes that may need to be paid.
5.11 Payment methods
We accept all major credit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, and Google Pay.
Our website is encrypted with the the most advanced technological coding system (SSL) and payment data is collected through PCI-compliant servers and the latest 3D Secure checkouts for maximum protection.